iUniversity Refund, Cancellation & Payment Policy

iUniversity — Powered by Iyda
Last Updated: February 2026

iUniversity is an online education and learning platform operated under the brand iUniversity — Powered by Iyda. The platform may facilitate access to educational programmes, courses, bootcamps, executive certificates, tutoring, mentoring, training, learning resources, student/education fee payments, and other education-related services.

This Refund, Cancellation & Payment Policy explains the terms applicable to payments made through the iUniversity platform.

By making a payment, enrolling in a programme, booking a tutor/service, making an education or institutional fee payment, or otherwise using a paid service through iUniversity, the user acknowledges that they have read and agreed to this Policy.

1. Review Before Payment

Users are advised to carefully review all relevant information before making a payment, including:

• Programme or course details;
• Course duration and curriculum;
• Fees and applicable taxes;
• Tutor or trainer details, where applicable;
• Class or session details;
• College, university, coaching institute, or other educational institution details, where applicable;
• Fee amount and payment purpose;
• Eligibility requirements;
• Delivery method and schedule;
• Cancellation and refund terms; and
• Any programme-specific or institution-specific terms and conditions.

2. Cancellation Policy

For eligible iUniversity programmes and services, a cancellation or refund request must be submitted within 7 calendar days from the date of successful payment.

Requests received after the expiry of 7 calendar days will ordinarily be treated as final and non-refundable, except where a refund is required under applicable law or in the circumstances specifically stated in this Policy.

Cancellation of a programme or service does not automatically guarantee a refund.

3. Refund Policy

Payments made for programmes, courses, bootcamps, executive certificates, enrolment, registration, tutoring, or other eligible educational services may be considered for refund where a valid request is submitted within 7 calendar days from the date of payment.

All refund requests are subject to verification and applicable programme/service terms.

After 7 calendar days, eligible payments will ordinarily be considered final and non-refundable, subject to applicable law.

4. Education & Institutional Fee Payments

iUniversity may facilitate payments towards education-related fees, including, where applicable:

• School fees;
• College fees;
• University fees;
• Tuition fees;
• Coaching or training fees;
• Course fees;
• Examination fees;
• Admission-related fees;
• Hostel or other educational-institution charges; and
• Other fees payable to an educational institution or service provider.

Once an education or institutional fee payment has been successfully processed and credited or submitted to the relevant institution, university, college, school, coaching provider, or other beneficiary, the payment will generally be non-refundable through iUniversity.

Any refund, reversal, adjustment, or cancellation relating to such fees may be subject to the refund and cancellation policy of the respective institution or beneficiary.

Where the institution or beneficiary approves a refund, iUniversity may facilitate or process the refund, where applicable, subject to receipt of the necessary confirmation and applicable payment-processing procedures.

iUniversity shall not be responsible for independently reversing an institution's fee payment where the relevant institution or beneficiary does not approve or permit such reversal, except where otherwise required by applicable law.

5. Tutor, Teacher, Trainer & Mentor Payments

Payments made by a learner for services provided by or through an individual tutor, teacher, trainer, mentor, coach, instructor, or other independent education service provider are non-refundable once the payment has been successfully completed, unless otherwise specifically stated for that service or a refund is required under applicable law.

The general 7-calendar-day refund window applicable to eligible iUniversity programmes does not automatically apply to tutor/service-provider payments.

Users should carefully verify the tutor/service-provider profile, subject, fees, number of sessions, duration, schedule, mode of delivery, and applicable terms before making payment.

6. Non-Refundable Payments

Subject to applicable law, the following payments are generally non-refundable:

• Tutor, teacher, trainer, mentor, or coaching-service payments;
• Education, college, university, school, or institutional fee payments once successfully processed or credited to the respective institution/beneficiary;
• Registration fees;
• Application fees;
• Processing or administrative fees;
• Onboarding or setup charges;
• Services that have already been fully delivered;
• Services or digital learning content that have been substantially accessed or consumed;
• Payments for which the applicable refund period has expired; and
• Any other charges expressly identified as non-refundable before payment.

7. No Refund After 7 Calendar Days

IMPORTANT:

For eligible iUniversity programmes and services, the refund request must be raised within 7 calendar days from the date of payment.

After the expiry of this period, the payment shall ordinarily be considered final and non-refundable.

Tutor/service-provider payments and successfully processed institutional fee payments are not covered by the general 7-day refund window, unless otherwise specifically stated or required under applicable law.

8. University & Educational Partner Programmes

iUniversity may facilitate or provide access to programmes offered in association with universities, colleges, schools, educational institutions, tutors, trainers, or other partners.

Where applicable, the respective institution or educational partner may be responsible for admission, academic delivery, assessment, certification, fee collection, refund approval, or other academic/administrative matters.

Any partner-specific refund or cancellation conditions disclosed before payment shall also apply, subject to applicable law.

9. Duplicate, Failed or Erroneous Transactions

If a payment is debited more than once for the same transaction, or a payment is successfully debited but the corresponding transaction is not properly recorded due to a technical or payment-processing error, the user may contact iUniversity with the relevant transaction details.

After verification, an eligible duplicate or erroneous transaction may be refunded or reversed through the applicable payment mechanism.

10. Refund Method & Processing

Where a refund is approved, it will generally be processed to the same payment method, bank account, card, or payment instrument used for the original transaction, subject to the capabilities and requirements of the relevant payment gateway, bank, card issuer, or financial institution.

The time taken for the refund to reflect in the user's account may vary depending on the relevant payment service provider or financial institution. If approved, the amount will be credited to the student's bank account within 7 days.

11. Refund Request Procedure

For an eligible refund or cancellation request, the user should contact iUniversity through the Contact Us / Support facility available on the website.

The user may be required to provide:

• Name;
• Registered mobile number or email address;
• Order/transaction ID;
• Date of payment;
• Amount paid;
• Programme, institution, tutor, or service details; and
• Reason for the refund request.

iUniversity may request additional information or documents where reasonably necessary to verify the transaction.

12. Fraudulent or Unauthorised Transactions

If a user believes that a transaction was unauthorised or fraudulent, the user should immediately contact iUniversity and also notify the relevant bank, card issuer, payment service provider, or payment gateway, as applicable.

Such cases may be investigated separately and shall not be treated as ordinary cancellation requests.

13. Consumer Rights & Applicable Law

Nothing contained in this Policy is intended to exclude, restrict, or waive any right, remedy, protection, or liability that cannot lawfully be excluded or restricted under applicable Indian law.

This Policy shall be interpreted in accordance with the applicable laws and regulations of India.

Where any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

14. Policy Updates

iUniversity may modify, update, or amend this Refund, Cancellation & Payment Policy from time to time.

The updated version will be published on the website and will apply to transactions made after the effective date of the updated Policy, unless otherwise required by applicable law.

15. Acceptance of Policy

By making a payment or using any paid service through iUniversity, the user confirms that they have:

1. Reviewed the relevant programme, institution, tutor, or service information;
2. Understood the applicable cancellation and refund terms;
3. Understood that eligible refund claims must generally be submitted within 7 calendar days of payment;
4. Understood that tutor, teacher, trainer, mentor, and similar service-provider payments are generally non-refundable once successfully completed; and
5. Understood that successfully processed education/institutional fee payments are generally non-refundable through iUniversity and may be subject to the refund policy of the respective institution or beneficiary.

iUniversity — Powered by Iyda

Last Updated: February 2026